It can be difficult to deliver a consistent message and a quality service if your communications are tangled up across disjointed platforms and mismatched solutions. Time spent seeking out information, stuck in call queues and viewing low-quality video meetings are all a drain on achieving value and driving success.
You want a happy, productive and satisfied workforce. Your people want to connect and collaborate efficiently and securely – whether at home, the office, commuting or somewhere else entirely. Your customers want consistent levels of service when they interact with you via app, email, web or phone. The time for change has arrived – unified communications answers these challenges.
Realising the full potential of your organisation relies on the ability to seamlessly switch from internal chat to work-in-progress documents and from client phone calls to secure data without delay. A successful unified communications and collaboration (UC&C) strategy can transform how your employees work together and how people connect with and across your organisation. You’ll discover greater efficiency, more robust action and decision-making, and higher client satisfaction, all of which also eases the strain on your IT and communication tools and teams.
At Advania, we can help you get your strategy right, offering you leading UC&C expertise from people who know the technology best. Organisations of all sizes have revolutionised their communication and collaboration landscape, and we can put the same breadth of knowledge and experience to work for you, planning your strategy and advising on the solutions that will deliver your goals.
Achieving consistently high customer satisfaction is the goal of every organisation. From HD Voice over Internet Protocol (VoIP) calling, to artificial intelligence (AI) powered chatbots; and from richer calling in Microsoft Teams, to instant client histories through customer relationship management (CRM) integration, your customers will respond positively to the increased quality of your service which you achieve through improved communication.
Promote a culture of collaboration using UC&C tools that facilitate smooth and secure communications through calls, messages and meetings, and ensure resources are easily discoverable and shareable to enhance productivity. We specialise in integrating various collaboration, productivity, wellness, compliance and business apps into a unified platform, enabling your people to swiftly access their crucial resources and empowering them to be their best.
Escape the financial constraints of maintaining and updating on-site and outdated systems and solutions. At Advania, we streamline the process of monitoring, managing and reporting on your services, and assist in incorporating adaptability into your UC&C strategy, so you can fully leverage the advanced features provided by cloud services.
Every organisation is unique and requires solutions tailored to their goals and people. At Advania, we offer a broad range of UC&C services to meet your needs, no matter what they are. Whether you want a strategic partner to assist with a broad, long-term strategy or more focused advice on a particular technology, you can count on our expertise. Here are a few of the services we provide.
We can give you end-to-end Teams Voice services, including advice on how to bring your telephone systems on par with today’s needs and demands.
We’ll give you high-quality call recording, powerful performance analytics driven by AI, compliance and security features and the flexibility to scale your service whenever and wherever you need.
Cloud phone systems give you the benefits of enterprise-standard telephony without the hassle and cost of traditional networks and devices. We can help you get up and running with technical support.
Our single-pane communications and call-quality dashboard reports give you powerful insights across multiple platforms. You’ll be able to proactively solve issues and drive adoption, improving customer service and user experience.
The modern workplace demands a fluid and flexible platform to engage users and encourage productivity. Microsoft Teams is that platform – the hub for today’s organisations. In addition to its call, meeting and chat capabilities, it’s a single pane for collaboration through SharePoint, with productivity enhanced through Power Apps and business applications, and wellbeing, knowledge and learning through Viva. Advania is the perfect partner to help you deliver transformative UC&C through Teams, with some of the foremost experts and Most Valued Professionals (MVPs) in Microsoft technology, communication and enterprise mobility management.
At Advania, we’re passionate about empowering ambitious organisations to leverage the greatest value from the technology investments. If you need greater functionality than unified communications and collaboration solutions can offer, we have specialist voice and data support, including voice consultancy and connectivity services. We also offer a wide range of professional consultancy and managed services, all geared toward helping you achieve a modern workplace digital transformation.
In the UK, Advania is recognised as a full Solutions Partner for Microsoft Cloud and an Azure Expert Managed Services Provider, ranking us among the global elite of Microsoft partners.
For your business, your people make the difference. For us, it’s no different – our success is your success. With Advania, you can trust you are gaining the best support and expert advice.
